Adept IT Solutions are growing fast and with our new state of the art premises, we are looking for some motivated new staff to join our team.
Adept IT Solutions are looking for a suitably qualified and enthusiastic IT Support Engineer to join our fast-growing Managed IT Services Team in Newcastle.
You will work with our customers providing exceptional IT Service and Support throughout the Newcastle and surrounding areas.
This full-time role has standard working hours of 8.30am – 5.00pm Monday through Friday.
We offer a great work environment in a high tech, modern office and you will be given all the tools of the trade as well as a first-class training.
This is an opportunity to build your IT Service career within a highly motivated and skilled team of specialists.
Responsibilities / Skills:
- Previous experience working in Managed IT Services
- Help desk support
- On-site support
- General technical service provisioning
- Technical and procedural documentation
- General IT support knowledge in PC and MAC environments
- Exceptional customer service and communication skills both written and verbal
- Sound understanding of the Microsoft 365 ecosystem
- Outstanding phone manner and issue resolution skills
- Degree or Diploma in Information technology / Networking or similar discipline
- Understanding of networking fundamentals and infrastructure
- Proven ability to troubleshoot and solve technical issues
- A proactive, innovative, outcome focused approach, bringing energy into the workplace
- Exceptional communication, time management and multi-tasking skills
- Proven ability to work and perform in a high paced active environment
- Valid driver’s license and police check
Adept IT Solutions is one of the region’s most successful and fastest growing IT Services & Support Companies.
Adept IT Solutions offer a wide range of Managed IT Services to a diverse customer base throughout Australia.