In today’s technology-driven business environment, reliable IT support and robust cybersecurity are no longer optional—they’re essential. However, misconceptions about IT support can lead to costly mistakes, leaving businesses vulnerable to inefficiencies and cyber threats.
This article tackles 10 of the most common IT support myths and debunks them, ensuring your business stays informed and protected.
IT Support Myth #1: IT Support is Only Needed When Something Breaks

Reality: Waiting for systems to break before seeking IT support can lead to costly downtime and lost revenue.
Proactive IT support ensures your systems are regularly maintained, minimising risks and preventing issues before they escalate. Businesses that invest in proactive IT maintenance experience fewer disruptions and better overall performance.
This is due to the fact that rather than simply waiting for hardware to break, your data to be compromised, or security systems breached, professional IT support ensures that your assets are protected on a proactive basis.
IT Support Myth #2: Small Businesses Don’t Need Cybersecurity
Reality: Cybercriminals don’t discriminate by business size. In fact, small businesses are prime targets because they often lack sophisticated security measures.
The Australian Cyber Security Centre (ACSC) reported that 43% of cyberattacks target small businesses. This showcases how Managed IT Services, and the cybersecurity standards that come along with that, are not just an important inclusion into your business, but a necessity.
Implementing affordable solutions like next gen firewalls, anti-malware software, and regular backups can drastically reduce the risks posed by cybercriminals.
IT Support Myth #3: Antivirus Software Alone Protects Your Business
Reality: Antivirus software is just one layer of defence. Modern threats like phishing attacks and ransomware require a multi-layered security approach.
Combining antivirus software with tools like firewalls, intrusion detection systems, and employee training ensures better protection. As CSO Online points out, “human error remains the leading cause of cybersecurity breaches,” so education is key. The team here at Adept IT Solutions provides a comprehensive variety of IT Cybersecurity and Policy Awareness Education to train employees in Cybersecurity and Compliance standards.
IT Support Myth #4: Cybersecurity is Too Expensive for My Business
Reality: While cybersecurity can require an upfront investment, the cost of a data breach is significantly higher.
Small businesses can access cost-effective options such as Managed IT Services or scalable cloud solutions. Before thinking about IT support or cybersecurity not being worth the price, take a second to think about how expensive it would be if all your IT systems, hardware and data was breached or damaged without any indication it was coming. The time, money, and energy spent in recouping your losses is significantly outweighed by an initial IT support investment.
IT Support Myth #5: Strong Passwords Are Enough to Protect My Data

Reality: Passwords alone aren’t enough. With advancements in hacking techniques, as well as cybercriminals utilising artificial intelligence (AI), relying solely on strong passwords is risky.
Implementing multi-factor authentication (MFA) adds an additional layer of security by requiring a second verification step, such as a mobile device code. Password management platforms like Keeper also help ensure best practices are followed.
IT Support Myth #6: IT Support Can Fix Any Problem Instantly
Reality: While IT support teams aim for rapid resolutions, troubleshooting complex issues often requires time and collaboration.
For example, resolving a network outage may involve hardware inspections, software updates, and collaboration with third-party vendors. Providing detailed reports about the issue can speed up the process. This is yet another example of just how important proactive Managed IT Services can be, with the ability to reduce the risk of problems before they occur.
IT Support Myth #7: Employees Know Enough About Cybersecurity
Reality: Assuming your employees are well-versed in cybersecurity without formal training is a recipe for disaster.
A study by the University of Melbourne revealed that human error accounts for nearly 70% of cybersecurity breaches. Regularly educating employees about phishing, secure browsing, and data handling is essential for building a culture of security.
As mentioned previously, IT Cybersecurity and Policy Awareness Education is extremely important, and it something that the team here at Adept IT Solutions offers.
IT Support Myth #8: Cloud Services Are Inherently Risky
Reality: When properly configured, cloud services are often more secure than traditional on-premises solutions.
Cloud providers like Microsoft Azure and AWS invest heavily in security, offering advanced encryption and constant monitoring. However, businesses must configure these services correctly to maximise security.
Adept IT Solutions offers scalable, secure, and high-quality Cloud Services for those businesses who require it.
IT Support Myth #9: IT Support is Too Expensive for Small Businesses

Reality: IT support isn’t just for large corporations. Managed IT Services offer scalable, cost-effective solutions tailored to small businesses.
By outsourcing IT, businesses gain access to expert teams without the overhead costs of maintaining an in-house department. Tools like remote monitoring and virtual help desks are particularly budget-friendly for smaller organisations, as opposed to the costs involved with a full-time internal IT support team that may not be the best fit for your current situation.
IT Support Myth #10: Cybersecurity is All About Technology
Reality: While technology is a critical component, policies and employee behaviours play an equally significant role in cybersecurity.
Creating a culture of security involves:
- Regularly updating security policies.
- Training employees to recognise and report suspicious activity.
- Conducting routine audits to identify vulnerabilities.
The importance of blending technology, processes, and human vigilance to prevent breaches cannot be understated.
Key Takeaways: Avoiding IT and Cybersecurity Failure
- IT and cybersecurity myths can lead to misinformed decisions and unnecessary risks.
- Proactive IT support, multi-layered cybersecurity measures, and regular employee training are crucial for business success.
- Affordable and scalable solutions are available, ensuring businesses of all sizes can stay protected.
Don’t let myths about IT and cybersecurity hold your business back. Contact us today for a consultation or cybersecurity audit tailored to your needs.
You can reach out to our highly experienced team at 1300 423 378 or email us at info@adept-it.com.au. We look forward to helping your business achieve its cybersecurity and IT goals!